Order Policy
Refund Policy
We want you to love your hair. If you aren't 100% satisfied, we are here to help.
Return Policy Summary
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Window: You have 14 days after receiving your item to request a return.
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Condition: To be eligible, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
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Return Shipping: A flat rate return shipping fee of £3.99 applies to all returns.
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Restocking Fees: We do not charge any restocking fees.
How to Start a Return
To start a return, please contact us at shop@tallihair.com.
If your return is accepted, we will provide you with a return shipping label and instructions. Please note that returns must be sent to our registered facility:
Talli Hair > 211a Uxbridge Road, London, W7 3TH, United Kingdom
Note: Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at shop@tallihair.com so we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must remain in its original, unused condition.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we approved your return, please contact us at shop@tallihair.com.